
I started this blog with the belief, at least for me, that "travel is." Based on my current position, may I amend that to "travel is a great, big pain in the ass!"
Friday started out pleasant enough, my airport shuttle was on time and the drive was fast. I even beat a colleague that chose a taxi instead of the shuttle (and she paid more - not that it matters.) In an effort to beat potential weather problems in Des Moines, I put my name on the standby list for an earlier flight from Tampa to Dallas. I made the cut, and was the last to get on the early flight. While waiting in the jet way to board (remember, I'm the last in) I'm informed that the overhead bins are full and that they'll need to check my bag - no charge.
This should have been the first sign of trouble.
Upon arriving in DFW, I run to potentially catch an earlier flight to Des Moines (hey, I was lucky in Tampa.) Despite my best USATF training and form, I arrive at the gate just in time to see the plane taxi back. Okay fine, let's have lunch with Sam Adams while I wait for my original flight to board.
Meanwhile, Cathy calls to tell me it's snowing like crazy in Des Moines (I believe she actually used a more colorful term.) Relax, said Sam and I, it'll be fine. As I'm boarding, she calls back and asks if the flight is really going to leave? "Of course" I reply (it's just me, Sam has gone now.) All aboard, full steam ahead, but I do notice we're about 30 minutes late leaving the gate.
It's not until we're over Kansas City the the pilot opens the PA and starts his announcement with "Ladies and gentlemen, I have some bad news. We're being diverted due to snow in Des Moines." We flew around in circles before AA could figure out where to divert us, and ultimately landed us in KC. By then DSM was shut down for the night (a fact which they didn't tell those people sitting in the DSM terminal waiting for our flight.) We waited on the plane for another half hour while AA tried to decide what to do. Certainly their One World Alliance could handle a little snow, right?
Wrong!
They tried to get us a bus, but none were available. They tried to book us in KC and reschedule for the morning, but the terminal was already full from other diverted flights. The terminal, by the way, with only one bathroom, no food vendors, and only 200 seats - all of which were already occupied. Some people from my flight DEMANDED to be let off - which they were allowed to do only after they signed a waiver which absolved AA from any responsibility that moment forward. Three hours later, we were heading back to DFW. And the beer was warm.
I guess I've flipped out over this enough times that it really didn't matter this time. While others waited in line at the gate for an agent to assist them, I headed to ticketing to resolve things. I got the last seat available to return to DSM on Saturday (today) and the offer to stay at someplace called the "Bay View" for 49.00. I passed on the Bay View, wherever that may have been and settled on the Hyatt right in the airport. I'll take my chances for reimbursement from Drake.
As I wrap this up, I'm heading over to check in for my second flight home in the last 24 hours. Let me leave you with two final thoughts:
1) I've not seen my luggage since 7:00am yesterday in Tampa.
2) Travel is, a great, big pain in the ass!